She has taken on this challenge with her usual good humour and loves working in a field where the possibilities of doing something really, really well are virtually infinite.
E-business in Elektroskandia Sverige has, in fact, been doing really well right from its start in 2000.
“We were the first to have a web shop in the wholesaler/distributor market in our field. With an attractive layout and great functionality, we managed to create something that was truly outstanding,” says Annika Sjöholm.
“Our focus is customer benefit, and we want to continue to be outstanding even if our competitors have now caught up with us to some extent, and we are constantly being faced with new challenges in the layout and functionality of our web shop. But the dream is that customers will think our website is so good, they would actually be willing to pay to use it!”
Annika Sjöholm describes some of the added value for web shop customers:
• We are open 24-7, 365 days a year.
• You can place orders up to 6 pm and get delivery the following work day (within Sweden).
• You can search for a product by the supplier’s type designation, generate your own quotes and invoices, view all your invoices.
For Annika, it’s important to have the full overview, so she works closely with the company's divisions, product markets and sales personnel. User-friendliness is a number 1 guiding principle, as is cooperation.
“Elektroskandia Sverige is the leader in its market, and has every ambition of both defending and expanding that position – not least using e-business as a tool to do so.”
