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Customer Service

100% customer-oriented

From home automation to weak current, security to switches, etc., Sonepar supplies its customers with a comprehensive range of products and services, plus a portfolio of engineering and technical services as a means of ensuring that it is perceived as a high value-added partner. Each day, the group does everything in its power to satisfy the expectations and demands of its many customers, meeting delivery deadlines through an efficient logistics network, providing technical training for customers and integrating their specific requirements and developing e-business.

A network of branches close to the customer

Sonepar services self-employed electricians, installation companies and major international corporations. Thanks to its dense network of branches in every country in which it operates, Sonepar offers customers quick delivery of all products. The group promises on-time delivery of products to the right address, in the right quantities. In each country of operation, Sonepar companies optimize their management of adapted logistics for branches, regional and central inventories.

Attentive to its customers

Satisfying customers requires a clear understanding of their business, which can vary considerably from one market or country to another. That is why Sonepar teams first seek to provide each and every customer with suitable products. In other words, the right combination of their suppliers' assortments of products and brands. Teams also strive to provide the training needed to install products and build relationships based on trust, care and responsiveness.

Customers can therefore count on having access to a trained professional contact person located near their place of work, who can respond to the most sophisticated requests. This is one of the group’s top priorities.

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