Earlier this year, the Cebeo Communications department asked all of its associates to tell a story about a particularly meaningful experience they've shared with a customer, and what also makes them proud to be working at Cebeo.
Earlier this year, the Cebeo Communications department asked all of its associates to tell a story about a particularly meaningful experience they've shared with a customer, and what also makes them proud to be working at Cebeo. Three stories were carefully selected from associates based in different areas of Belgium and were made into short films which you can watch here.
The first video features Els Herman from East Flanders, who tells the story of how she left her husband in the middle of a supermarket on a Saturday afternoon after receiving an urgent call from a customer. They desparately needed to retrieve their supplies from the warehouse, and Els left without a moment's hesitation to help them out. Moving onto her day-to-day working life in Cebeo, Els notes how she and her colleagues sometimes take a break from work to go for a quick walk in the surrounding fields, or finish the week by going for a drink with other teams and even where they're even joined by their customers. It just goes to show the importance of conviviality, and how this welcoming atmosphere can strengthen relationships between associates and their customers.
The second video in the series features Francky Ryckx from West Flanders, who helped a customer after they misjudged a drilling location on one of their projects which resulted in damaging a group of cables. The customer called Francky for help on a Saturday evening and drove from Brussels to West Flanders, where Francky armed him with every type of cable that could have been in the ground. The customer's team spent their Sunday repairing the damage and by Monday morning, the project was able to continue without any delay. Sometime later, Francky worked with the same customer on another project along the coast of Belgium. They struck up a friendship, bonding mostly over their love of motorbikes. To this day, they go on tours together around different parts of Europe. Part of Francky's joy of working for Cebeo is not only the passion for his job, but also how it has led him to create friendships which have lasted for years.
In the third and final video in the series we follow Sébastien Willekens from Brussels, who worked for Cebeo for a number of years but after feeling the nagging need for a change of scenery, he decided to move to Guadeloupe. There, he worked on the lighting of Guadeloupe airport and the maintance of the EDF PEI power plant. His work also led him to Martinique and St. Martin, but after eight years he decided that it was time to go home. At the time, his father was still working for Cebeo, and during one of their phone calls, mentioned that they were looking for people in his old branch in Jette, Brussels. Upon moving back, Sébastien quickly got back in touch with is customers, and formed a great bond with his team. Most importantly, he was working again with his father in the same branch, and the time he has spent with his since then has been priceless. Like Sonepar, Cebeo is a family-owned company, and family and entrepreneurial values have played such an important role in its success, as we see in this very touching story between Sébastien and his father.
Watch the three links to the videos are below, subtitles are in English.
Cebeo from Waregem was founded in 1922 in Kortrijk by Charles Bultiauw and specializes in the distribution of electrical equipment, technical services and solutions for the residential, tertiary and industrial sectors. Our history is characterized by organic growth and acquisitions. As a market leader, Cebeo is a leader in providing services to customers, thanks to an extensive branch network based on proximity, appropriate logistics and e-business solutions and high-quality technical competencies. Since April 2008, Alexander Dewulf has been the CEO of the Management Committee.