We are committed to pioneering new technology in our industry and providing ever-more innovative solutions to enhance the service we can provide to all our customers.
Delivering a seamless, digital experience to our customers is a major area of focus for innovation at Sonepar. We are committed to pioneering new technology in our industry and providing ever-more innovative solutions to enhance the service we can provide to all our customers. This is the exciting digital path that lies ahead, and one that will lay the groundwork for another 50 years of innovation and growth.
In an article published on Sonepar USA, Director of eCommerce and Digitization Ryan Sasscer speaks of the exciting opportunities that lie ahead for Sonepar, and the challenges we face. He writes, “We live in a digital world and digital business has become so much more than ordering online. Our websites must function as an extension of our customers’ businesses with the tools they need to manage their projects and day-to-day tasks. Whether it’s tracking material releases, viewing invoices, managing projects and more, our new websites don’t just offer the product they need to do their job – they offer the tools to help them do it more efficiently.”
Speaking of the COVID-19 pandemic, Ryan comments, “Our digital journey has of course been impacted by the COVID-19 pandemic. Navigating bumps in the road and unforeseen detours requires us to make adjustments to continue serving our customers and their essential businesses. As such, digital capabilities have become more important than ever before. Instead of slowing down, at Sonepar USA we have put our foot on the gas.”
Our desire to do what is best for our customer is the key driving force behind Sonepar’s activities forcing us to always look ahead. Looking forward, Ryan says, “In a digital world, you must always be thinking about what’s next. By the time we’ve reached a destination on our journey, new technology or processes have come along that require us to adapt again. One of the keys to our success at Sonepar USA is our decentralized model. We have 13 business operating independently but all striving to do what’s best for the customer. From that we gain a more comprehensive view of our customers’ needs because of the different voices across our organization bringing feedback and new ideas to the teams, driving more creativity and providing us with the opportunity to learn from and build off of each other.”
Read Ryan’s full article on Sonepar USA
About Sonepar USA
Sonepar USA is an independent, family-owned company with global market leadership in the B-to-B distribution of electrical, industrial and safety products, services and solutions. We are a proud member of the Sonepar Group, the world’s largest privately held electrical distributor. Sonepar entered the US in 1998 and has continued to grow due to strategic acquisitions and organic growth. Today, Sonepar USA is represented by 14 locally managed operating companies with over 700 locations nationwide. For more information, visit soneparusa.com.