Mission accomplished in less than a day, and outside agency opening hours!

 

On March 20th, Bertrand Gobet, Branch Manager of the Sonepar Connect branch in Villefranche-sur-Saône north of Lyon, received an emergency call from a cardboard company: one of their machines had broken down and needed a contactor urgently to be able restart production.

The cardboard packaging was used to deliver meals to patients in numerous hospitals. As the contactor was not immediately available in the branch, the entire team present in the branch tried to find a solution and to respond as quickly as possible to the customer's request.


In the end, Bertrand Gobe drove to the Plain de l'Ain platform at the end of the day to pick up the product and deliver it himself to the customer the very same evening.

Mission accomplished in less than a day, and outside agency opening hours!

Bravo to the Sonepar hero associates for their responsiveness and professionalism: Pascal Geoffray, Jacques Teissier, and Eric Bador.

This was even a bigger success story as this customer was a new customer. He came to Sonepar after our competitors were unable to supply the equipment.

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