Our mission – making our customers’ lives easier
Meeting our customers’ needs is what we are all about. Through our multiple distribution channels, we offer them a continually expanding range of products, solutions and services. We advise and assist them in carrying out their projects.
We seek out the electrical material and technical solutions offered by manufacturers that are best suited to demand in our markets. After selecting them, we make those products and solutions available to our customers in the right place, at the right time—and at the right price. And our logistics expertise developed through our distribution network makes for swift, effective, and reliable delivery of those high-quality products.
To help customers boost their productivity, we save them time throughout the customer journey.
Knowing/discovering products and solutions
All our product information can be accessed at our branches, as well as online on our apps and webshops. We advise customers and showcase the latest technology in our showrooms and tradeshows we hold. We assist them with training programs tailored to their needs and to today’s changing technology.
Our associates advise, promote innovations and inform customers about product availability. They help them find the best solution to every problem.
Whether orders are placed at our points of sale or remotely, we guarantee an optimal customer experience and hassle-free processes. We provide efficient and customized tracking for every order.
Via our logistics platforms, we provide custom next-day delivery to worksites and homes, as well as at our branches. In addition, we offer tailored delivery solutions.
We provide payment solutions that are in line with local standards.
A product turns out not to meet your needs? We facilitate product replacement, exchange or even repair.
“For two years, I’ve been greeting and advising customers, but I also manage inventory. The most exciting aspects of my job are interacting directly with people, being part of a team and experiencing continuous technological change. One key to success is keeping a smile on your face, listening to customers and helping them pinpoint their needs. But what means the most to me is serving customers who used to do business with our competitors and who decided, after two or three stops at our branch, to change over and build a relationship with Sonepar.”
“I am in charge of Logistics Services, and have handled Central Returns since 2015. My job requires me to be friendly at all times despite the stress with complaints and returns. It also means bringing about tactical and strategic improvements to secure and enhance the quality of deliveries and returns. And we are constantly trying to make the processes as uncomplicated as possible for everyone involved. The way we differentiate from the competition is by giving customers outstanding delivery quality. We make the impossible possible, especially when it is most needed!”
“I joined Crawford in November 2013. Thanks to a great leadership, I’ve been given the autonomy to unleash my passion and develop key business platforms that help drive sustainable growth. I have never had more fun professionally than I have had in the past year. Being able to connect with customers and team members to find value-added solutions to their lives based on their needs and/or perspective has been the most rewarding thing to me. It’s the relationships built and the common goal in sight that make this place and experience so special to me.”
What we do
Serving our markets
We cater to industrial, construction and utilities customers.
Providing products and solutions
Spanning a variety of specialties in the B-to-B distribution of cutting-edge electrical products and solutions, we are continually expanding our range of products and services to be able to meet customer needs as effectively as possible.
Assisting our customers
We make life easier for our customers around the world, whatever the nature or the size of their business.
Partnering our suppliers
We maintain authentic partnerships with our suppliers, showcasing their products and helping them connect with their markets.
Offering value-added services
Every day in the 44 countries where we operate, with our 44,500 associates we leverage our multi-channel distribution network and our powerful logistics to optimize our supply chain, charge competitive prices and come up with innovative and tailored responses.