In Switzerland, Sonepar has introduced a digital returns process to accompany its paperless ordering process.
Customers can now easily and autonomously register their returns via the company's webshop, keep an overview and track the current status of the return at all times. They can thus see at any time when specific items from a particular order were returned and the status of processing.
Philipp Guidetti, Head of Digital Business Development at Sonepar in Switzerland stated, “The digital returns process is the perfect complement to Sonepar in Switzerland's established digital packing slip. Our new tool offers customers new ways of tracking and ensures faster, more efficient processing for both sides."
This impressive new feature developed by the Sonepar Junior Committee, also contributes to our sustainability goals, as Philipp added, "We are also closing a gap in our paperless ordering process and thus contributing to a more sustainable future, as the online registration of returns does away with the need for paper packing slips or other paper. It is particularly impressive that this project was originally proposed by the Sonepar Junior Committee (SJC), and has now been successfully brought to the customer.”
About Sonepar in Switzerland
Sonepar Suisse is an independent French family-owned company and is one of the leading firms in B-to-B distribution of electrical products, solutions and related services. Following the motto "think global, act Sonepar", we have an extensive presence across Switzerland. More than 450 of our employees at 14 locations in German, French and Italian-speaking Switzerland provide outstanding service. Together with Dysbox SA, ElectroLAN SA, Electroplast SA, Fabbri SA and Winterhalter + Fenner AG, we form Sonepar Switzerland and are part of the French Sonepar group, which is present in more than 48 countries and employs some 48,000 associates.